DEALING WITH BANK'S
If your bank ever charges you a fee that you do not
deserve, you will likely be able to resolve the
situation, buy only after having to make a concerted
effort to do so.
An example of how
banks make mistakes:
The following story happens every day. John Diggens
thought that his bank, Citibank, would instantly
recognize that a stranger's check for the sum of $2,500
was mistakenly drawn from his account by correcting the
problem. He thought all it would take would be quick
phone call. However, Mr. Diggens was wrong. After 15
days and two visits with the branch manager, the problem
was finally resolved.
What should you do?
If your bank performs any type of erroneous
withdrawal or activity to your account, the most
effective method for complaining is in person, and not
over the phone. Only if you are seeking a balance
inquiry don't bother visiting the teller. They will not
be able to help you.
However, many consumer
law experts advise that you begin your process by making
a phone call first with a subsequent letter. No matter
if you talk with someone face-to-face or over the phone,
make sure that you get there name and title. Try and get
this person to commit to resolving your issue by a
specific date, with a certain action. Recap your
communication in a letter and mail it your bank. Make
sure you develop a paper trail by making copies for your
records. Doing so will help prove that you have taken
Below are some
additional suggestions that should be followed for
effective complaining in response to a bank's mistake:
- Before you make any contact with your bank,
make notes to yourself detailing your issue and how you
want the bank to resolve it. This will prepare you for
your conversation with the bank. Not only will you
be presenting them with your problem, you'll be
presenting them with a solution!
- Begin your
process of complaining right away! Don't wait! You may
only have a certain amount of time to issue your
- You may want to
ask for a supervisor when conversing with your bank over
the phone. You want to ensure that you are talking with
the right person.
- Get all of your
paperwork (supporting evidence) together, i.e. canceled
checks, bank statements, etc.. You may want to make
copies of everything for your personal record because it
is likely that your bank is going to request that you
hand over the hard copies.
- Always act in a professional, courteous manner. Being confrontational is
not going to get you too far with accomplishing your
goals. You are only going to stress yourself out.
It is important to note that if you can not resolve your
issue and decide to take your business elsewhere, you
will likely be
charged a fee for closing your checking